Success By Design Refund Policy
Please read this policy carefully as it governs how Success By Design/Cynthia Stringer, addresses the issue of product returns, refunds, and credit card chargebacks. By accessing a purchase, downloading a file, or interacting with this website and completing a purchase you are legally agreeing to this refund policy and to abide by it. Refunds must be manually processed and you will be charged an administrative fee of $50 to process a refund.
Returns of any physical product are accepted only if the product is defective in some way. Each physical product shipped is inspected and warranted to be free from defects. In the event a product is defective, which is determined to be as described below for different product types that are sold on the Success By Design.
CDs and digital products in hard copy format (not MP3 or downloads) a return is considered if product does not play, is blank, or is damaged in shipment and rendered unplayable. Upon your emailed or written request, a new product will be shipped to you using our standard mailing processes (US first class domestic and international priority mail). We will only ship one replacement product for a defective product. If this still does not meet your satisfaction then your will be offered a digital version of the product for download or a credit to use towards another product in our store.
Digital products, which includes MP3 downloads and e-books, either individually or as part of a paid course or program, are not eligible for a refund under any circumstances. If you are unable to download your product please email firstname.lastname@example.org because your download failed, you missed the download deadline, or you were unable to download the file. You will receive a temporary link for an additional, one-time download.
We do not offer technical support for download products, other than download instructions for PC and MAC users. You should refer to your owner’s guide for your personal digital media device, such as a phone, tablet, or ipad.
WE DO NOT OFFER REFUNDS ON DIGITAL PROGRAMS, COURSES, CALLS, OR OTHER ONLINE MEDIA PURCHASE. THERE ARE NO EXCEPTIONS TO THIS POLICY.
These will be addressed on a case by case basis and we do not take responsibility for issues caused by customer actions that are beyond our control. We will make every attempt to ensure that the customer receives their purchase but cannot and will not assume responsibility for situations resulting from customer actions that directly interfere with how a purchase is completed or directly subvert the purchase process. Under no circumstances do we offer full refunds for a program, course, coaching package, or other product purchase that has been completed by the customer. This is not negotiable and any attempts to obtain a refund by issuing a chargeback or false statement against Cynthia Stringer or Success By Design will be considered as fraud and legal action will be taken against the customer
How refunds are administered
Refunds are provided in accordance with our stated refund terms and are processed within 3 to 5 business days of your request. The following policies govern refunds by product or service type:
Consultations/Coaching: Refunds for services such as individual coaching consultations or in person organizing and senior coordination are not provided under any circumstances. There are no exceptions to this policy.
Coaching programs: Refunds for 4 or 7 month “Move into Money Mastery” are pro-rated as follows:
- If you wish to discontinue your 4 or 7 month program and have completed one session, the then-current cost of a 1 hour consultation plus a $50 administrative fee will be deducted from your refund for prepaid packages. For month to month payments, the then-current cost of a one month payment will be deducted plus a $50 administrative fee which we charge for manual processing of refunds.
- If you have completed two sessions of the 4 or 7 month program the then-current cost of two 1-hour consultations will be deducted from your refund plus administrative fee.
- If you have completed three or more sessions of the 4 or 7 month coaching package, no refund will be provided.
- Your refund will include a minimum $50 administrative fee as refunds must be processed manually and involved a significant amount of administrative effort. Should the refund process require multiple emails, communication, and dealing with negative client behavior, we reserve the right to charge a higher fee or refuse the refund altogether.